Booking Conditions

Your Contact is with About U Travel Limited

1. Your Holiday Contract The following Booking Conditions form the basis of your contract with About U Travel whose registered office is c/o Redford & Co, 1st Floor, 64 Baker Street, London W1U 7GB (company registration number 6148861). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. Bookings are made via our website www.about-u-travel.com or alternatively by telephoning us on 0207 924 7978 where we will make the booking online on your behalf. A contract will exist as soon as the booking is confirmed on our computer system. We will then issue our confirmation invoice to you. These Booking Conditions are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you had not seen these Booking Conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within seven (7) days of receiving these Booking Conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This Clause does not apply if your booking was made within twelve (12) weeks of travel. If you book arrangements other than a package holiday from this brochure via our website or by telephoning us, under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel a booking providing written notice is received by us at our offices within seven (7) working days from the day after you made the booking.

2. Your Financial Protection The Package Travel, Package Holidays and Package Tours Regulations 1992 (“PTRs”) require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security by way of bonds held by the Civil Aviation Authority under ATOL number 9900. When you buy an ATOL protected air holiday package from About U Travel you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under Our Air Travel Organiser’s Licence. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. If you book arrangements other than a package holiday from this website, the financial protection referred to above does not apply.

3. Your Holiday Price We reserve the right to alter the prices of any of the holidays shown on our website or brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a deposit of 20% of the total cost of the holiday. For certain destinations, for example, tailor made holidays and tailor made extensions, a higher deposit may be required and you will be advised of this at the time your booking is made. Any amounts required to be paid by way of deposit will be non-refundable. The balance of the price of your travel arrangements must be paid at least twelve (12) weeks before your departure date. For certain destinations, tailor made holidays and tailor made extensions, the balance may be required earlier than twelve (12) weeks before your departure date and you will be advised of this at the time your booking is made. We only accept payment by Visa, Mastercard and Barclaycard (see further below). All balances paid directly to us by credit card are subject to a surcharge to cover the cost of the card issuer fees which will be updated from time to time according to charges made by the card issuer. At the time of publication, the surcharges for Visa and Mastercard were 3.5%, and for Barclaycard were 3.007%, of the total cost of the holiday. There is no charge for debit cards unless we book online on your behalf then an administration fee of £25 will be charged. This administration fee will also be payable should you pay by credit card and we make the booking online on your behalf, in addition to the card issuer fees. If payments for bookings are taken online via the website then these will be processed through PayPal (for Visa and Mastercard payments), or through Barclaycard Payment System for online transactions (for Barclaycard payments). Your credit card details (for Visa and Mastercard) are transmitted directly to PayPal’s secure server which processes card transactions from the website, having the same high standard as internet banking. Payment details are captured within PayPal’s secure EPDQ infrastructure. At no time do our employees or any person within our company see any details of your credit card if processed through PayPal’s service. When paying through the Barclaycard Payment System via the website, payments are taken directly through Barclaycard’s own secure payment system and we do not see any details of your Barclaycard at any time. If the deposit and/or balance is not paid in time we reserve the right to cancel your travel arrangements and retain your deposit. Such a cancellation will be subject to our normal cancellation charges as set out in Clause 5. All monies you pay to travel agents are held by them on our behalf at all times. The price of your travel arrangements were calculated using the exchange rate applicable at the date of publication of the prices on the website and are subject to fluctuations with the rate of exchange. Your travel arrangements featured on our website are planned up to two years in advance and changes may be necessary. We reserve the right to alter any of the services offered on our website at any time prior to the booking being confirmed on the computer system when a contract will exist. Any such changes will be advised at the time that you make your booking. Once the booking has been confirmed on the computer system, any increase in your holiday price will be as a result of changes in our costs of providing your holiday resulting from: a) transportation charges such as fuel, airport charges, scheduled airfares and other transport charges which form part of our contract with the transport provider; b) government action such as increases in VAT or any other Government imposed increases; c) currency fluctuations. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration fee of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

4. If You Change Your Booking If, after the booking has been confirmed on the computer system, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, We will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration fee as set out below and any further costs we may incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Certain travel arrangements may not be changeable after a reservation has been made and in particular scheduled airlines normally regard name changes as a cancellation and rebooking, therefore any alteration may incur a 100% cancellation charge in respect of that part of the arrangements. You will be responsible for this total cost. It will not be possible to make changes to your departure date or chosen holiday within 60 days of your departure. If you are prevented from travelling on the holiday you booked by genuine circumstances (e.g. insurable risks or other circumstances beyond your control), you may transfer your booking to another person provided they meet all the requirements relating to that holiday, that the holiday arrangements remain the same and subject always to all suppliers relating to the holiday booked (e.g. accommodation providers, etc.) agreeing to accept the name change. If the suppliers relating to the holiday booking do not accept a transfer of the name to another person, then such request to transfer will be deemed to be a cancellation of the holiday and be subject to the cancellation provisions at Clause 5. You must provide proof of why you are unable to travel at the time you request to transfer your booking. The booking cannot be transferred within 28 days of the date of departure. If the transfer is allowed, then an administration fee of £50 (plus any extra charges levied by suppliers) will apply. Bookings may not be transferred to another person in any other circumstance. In the event of you transferring your booking to another person, you are jointly and severally liable for payment of the holiday price and other associated expenses. The person to whom the booking is transferred must agree to be bound by these booking conditions. Charges for changes - 70 days or more prior to departure: Name change: £35 per person Date or tour change: £100 per person Less than 70 days and more than 60 days prior to departure: Name change: £50 per person Date or tour change: £150 per person

5. If You Cancel Your Holiday If you wish to cancel your booking for any reason other than for there being additional charges (see Clause 4) or alterations to the arrangements (see Clause 6 below) you may do so providing that you give us written notice of cancellation which must be signed by the person who made the booking or the travel agent as appropriate. Cancellation is effective from the date upon which we receive your written notice at our offices. You will be liable for the following cancellation charges based on the time we receive your written notice at our offices- If your written notice is received at our offices: a) 60 days prior to departure date or before: you will forfeit your deposit only. b) Less than 60 days but more than 42 days before departure date: you will be liable for 30% of the total holiday cost. c) Less than and including 42 days but more than 28 days before departure date: you will be liable for 60% of the total holiday cost. d) Less than and including 28 days but more than 14 days before departure date: 75% of the total holiday cost. e) Less than and including 14 days but more than 7 days before departure date: 90% of the total holiday cost. f) Less than and including 7 days before departure date: 100% of the total holiday cost. Please note that the above cancellation charges do not apply if you are travelling by boat, in which case you must make any cancellation no later than 90 days before departure date or you will incur a cancellation fee of 100% of the total holiday cost. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to ensure that your policy has sufficient financial protection to cover you in the event of cancellation.

6. If We Change or Cancel Your Holiday It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor (for example change of accommodation to another of the same standard) and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. All group departures are subject to a minimum number of passengers. Normally this number is 10 but does vary from tour to tour and you will be advised at the time of booking. All group departures are reviewed at least twelve (12) weeks prior to departure which is the latest date that a tour would be cancelled on account of low numbers. If we have to cancel a departure you will be offered an alternative holiday or a full refund of the tour price. However, we will not cancel your travel arrangements after the date when the balance of the price becomes due, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (We will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay compensation as set out in this Clause. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (We will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below- If we notify you of a major change: Less than and including 60 days before departure but more than 28 days: we will pay you compensation of £25 per person. Less than and including 28 days before departure but more than 14 days: we will pay you compensation of £50 per person. Less than and including 14 days before departure date: we will pay you compensation of £100 per person. In any case the limit will be £100 per person. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. In accordance with EU Regulation 2111/2005 We are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as set out on our website or confirmed to you by us. You will be advised of the specific airline operating your flight and aircraft type with your e-tickets confirmation and flight schedules. Any changes to the actual airline after you have received your e-tickets confirmation will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. A change of airline, aircraft type or alteration of your outward/return flights by less than 12 hours is deemed to be a minor change. In the event that you choose to cancel your holiday as a result of such change, our normal scale of cancellation charges set out in Clause 5 will apply. Flight timings are provided by the airlines and are subject to weather conditions, air traffic control and all passengers checking in on time. We can give no guarantee that the flight will depart at the time shown on your e-tickets confirmation. Where an airline is unable to operate your confirmed domestic flights, travel by road or railway may be an alternative. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions.

7. If You Have a Complaint If you have a problem during your holiday, please immediately inform your tour manager or our agent who will endeavour to put things right. Should a problem not be resolved satisfactorily, you may call our Emergency Telephone number which will be given to you with your travel documentation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at About U Travel Ltd 280 Battersea Park Road, London SW11 3BS giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. For independent clients, it is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our agent without delay, and not await your return home before reporting. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract. PLEASE NOTE, TO SAVE PAPER WE WILL ONLY SEND YOU A RECEIPT FOR YOUR FINAL BALANCE IF YOU ASK FOR ONE

8. Our Liability to You If the contract we have with you is not performed or is improperly performed by our suppliers or us, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: (i) you, or a third party unconnected with the provision of the travel arrangements, and where the failure is unforeseeable or unavoidable; or (ii) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or (iii) an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in Clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (www.auc.org.uk).

9. Additional Assistance for Packages If the contract we have with you for your package holiday is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services that make up the package, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such assistance as is reasonable in the circumstances.

10. Passport, Visa and Immigration Requirements It is your responsibility to ensure that you are in possession of a valid passport and all necessary travel and health documents required for the entirety of your journey before departure, including any relevant visas or documentation required for you to travel to and access areas to where you are travelling. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements on with the embassy or consulate of the country(ies) to or through which you are intending to travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. The British Foreign & Commonwealth Office (www.fco.gov.uk) issues Travel Advisory Notices giving advice regarding travel, which you should consult. If the FCO advises against all travel to your destination we will have to cancel your holiday. If the FCO advises against non-essential travel to your destination you may decide to cancel your holiday, in which case our normal cancellation conditions will apply. You are recommended to obtain a copy of the leaflet “Health Advice for Travellers” published by the Department of Health which is available from most post offices or by telephoning: 0800 555 777, prior to travel.

11. Excursions Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any such excursion or tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of such excursion or tour or for anything that happens during the course of its provision by the operator.

12. Conditions of Carriage This website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit, the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

13. Older Passengers We are always delighted to receive bookings from clients over 70 years of age and feel we have much to offer within the range of holidays we feature. However, we would stipulate that those clients in this age group ensure that we are fully advised of any special requirements, as the success of these holidays depends upon us being provided with the necessary information as to their particular needs. With this information we hope to ensure that we avoid any problems regarding health on the holiday to either themselves or other participants. Please note that on some of our holidays the local agents ask for medical certificates from our clients above a certain age and you will be advised of this at the time of booking. We regret to advise that we cannot accept any clients over 80 years of age unless they are accompanied by a younger person.

14. Adequate Insurance Protection Travel insurance is your entire responsibility and an essential pre-requisite to booking a holiday with us. You must ensure that you (and all members of your party) have sufficient travel insurance in place to cover you, together with your personal property, at all times and for all potential risks. You must ensure that your insurance covers you for the full duration of your holiday including, but not limited to, medical expenses, injury, death, repatriation, cancellation and curtailment, and in respect of any sports or activities that you may wish to do whilst on your holiday. You must also ensure that there are no exclusion clauses limiting protection for the type of activities included in your holiday. Evidence of sufficient cover will need to be provided at time of booking. If you do not have holiday insurance cover at the time of booking, you may personally be liable for cancellation charges. For all clients arranging their own insurance, we must receive full details of the insurance company, policy number and 24-hour emergency contact number. It is imperative that you familiarise yourself with the details and conditions of your policy and that you notify your insurance company of any pre-existing medical condition. Failure to do so can invalidate the insurance cover.

15. Time Schedules Many destinations featured in our itineraries are to less developed countries. Whilst everything possible is done to ensure the smooth running of your holiday, unavoidable delays do occasionally occur, especially in respect of domestic airlines, security clearance at airports, and unforeseeable action on the part of government offices.

16. First and Business Class When requesting first or business class travel, you are asked to note that this does not apply to any regional flights from one point to another but only for the onward sector from European long haul point. For all long-haul flights with other airlines featured, first and business class travel applies to the sector from London Heathrow or London Gatwick to the first overseas airport to which you fly. Onward flights may be in economy class. You are advised to check and confirm full details of your flights at the time of booking.

17. General Information General Information, set out on the previous page and on the website, should be read in conjunction with the foregoing Booking Conditions.